Thursday, March 18, 2010

MagicJack or Magic Jack are Assholes and thieves !!!

Updated and moved to the top again. As a matter of fact this post will remain at the top of this blog until I get bored of moving it and I will update it every time I receive a complaint about MagicJack.

magicJackconfirm@magicjack.com

to me
show details Mar 12 (5 days ago)

Important: Please reply to this email right away if you want any modifications from your order below, so we can ship your magicJack right away. You do not have to take any action if you do not want to make any changes. Please refer all tech questions to the link below when you get your magicJack. Thank you so much and your magicJack is on its way. Dan Borislow, Inventor

Dear DAVID RICE,

Great News. Your 2008 Product of the Year - magicJack, is on its way to you; get ready to start making Free Local and Long Distance calls and get a Local Phone number for Life.

Free Trial Jacks will not be billed to your credit card until the **30 Day Free Trial expires. We will however place an authorization on your credit card (may appear as "pending charge") for the free trial. If you don't love the magicJack (we know you will), simply return it within thirty days - no questions asked.

                            Order No.:  DT03929724
Reference ID: 18738993
Total magicJacks Ordered: 1

Order Shipping Information

Customer Name: DAVID RICE
Address 1: [Edited out]
Address 2:
City, State, Zip: [Edited out]
Country: United States
Phone#:


Order Summary

Qty Item Description Price Ea Total Price Charge Date
----- -------------------------------------------------- ---------- ------------- -----------
1 30 Day magicJack Trial 39.95 39.95 04/11/2010
1 Shipping & Handling 6.95 6.95 04/11/2010
--------------------------
ORDER TOTAL: $46.90
"Note dates above, twice"
Your credit card will be charged on or after the
following date(s) for the amounts listed below


Date: 04/11/2010 Charge Amount: $46.90
"note date above, 3rd time"

Important: Please save this email for 30 days as it contains your Order Number

Some useful information:

You may check on the status of your order at any time by clicking here Order Status and entering your email address and order number. For your convenience, these have been included in this link.

For questions regarding technical information click here Technical Help and a representative will assist you. Please note that this link is specifically for technical issues (not for order/billing information - see above for order/billing inquiries).


(Links above have been edited to prevent my billing information from being made public)

** Attention: Debit Card users <--- Now comes the funny stuff...

Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. Please note: If you *falsely identify your "Debit card" as a "Credit card" your card will be charged today and your order might not be processed. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.

Congratulations and enjoy your savings.

Yours truly,

magicJack



* Note that they used the term "If you falsely identify your "Debit card" as a "Credit card", they did this to try to make me feel responsible for the misleading techniques that they used in their advertising scam.

In a minute my reply email sent to them, but first a few more notes on what they have done.

The offer was MagicJack free to try for thirty days and it is offered as "There is absolutely no commitment or charges for Free Trial Offer. Your eligibility for today's 100% Risk Free, 30 Day Free Trial offer is explained further on subsequent page." Also it is stated in almost all ads that no credit card is needed for the free offer or to subscribe to the service.
First they took almost $47.00 out of my account, and also for some reason unspecified as to why they would do that they took even one more dollar. They were prompt in canceling out my account. Hell they even did that the same night I sent the following email, but still they took my money without my knowing and clear consent.

The way that they did it was an old fashioned "switch & bait" scam. As you will see below (click on it to see image in full size if you want to). When you select the box that says "This is a debit/gift card" the screen flashes instantly and although it looks the same they switched some of the wording with no further attention given to the change in the boundaries of the transaction.

As I stated to them I read every word before filling out any form and never had it entered my mind that I should have had to read it again. I thought the flicker was just a product of my unsatisfactory internet connection because it happens even reading the damn news.

End result is they took money out of my account and I have no number to call, they have said nothing to me about returning my money, but..... The punk-assed thieves sent me an email saying this... "Thank you for your interest in magicJack."

Now the damn emails I sent them...

Funking Dave

to magicJackconfi.
show details Mar 12 (5 days ago)

tomagicJackconfirm@magicjack.com
dateFri, Mar 12, 2010 at 10:12 PM
subjectRe: magicJack Order#: DT03929724 Confirmation
mailed-bygmail.com

Based on the following statement that I just received in my email from you I have decided to decline and cancel my order with you. I made this decision solely because of what I read in your email that leads me to believe you have deceived me in my purchase agreement. That coincidentally constituted fraud on your behalf and if you have touched even one cent of my account balance you can be sure legal action will be taken against you.

** Attention: Debit Card users

Due to the nature of the Free Trial Offer, this Free Trial is only available for Credit Card users. Please note: If you falsely identify your "Debit card" as a "Credit card" your card will be charged today and your order might not be processed. Please click here if you would like to change your method of payment or if you can not currently use your debit card for these payments. You may also respond to this email and reduce the amount of items you ordered.

Take a moment to read the following please...

#1 I carefully read page two of the ordering process fully and completely before checking any choice options on that page. I was never given any indication that I should have to take any further time to read the page once more because of a flicker (common on my wireless network even with Yahoo news pages) and a slight of hand change in the payment options based on my selection stating that it was a debt card Visa. I deceived no one, seems clear you are trying to pull a fast one on me though.

#2 It is considered to be trickery which results in a fraudulent offer for you to state several times that my funds will not be touched until 4-11-10 as the invoice reads on even this email I am replying to...
"Your credit card will be charged on or after the

following date(s) for the amounts listed below


Date: 04/11/2010 Charge Amount: $46.90"

If you were to decide to honor the offer as offered to me I would be more than happy to accept the agreement, but you try to touch one cent on my debt card I will have you charged with fraud and recoup for damages. Damages will include my ability to receive health care because the money left on that card is set aside for transportation costs to last me until April 3, 2010 and I am at the point of a "life threatening" illness right now. I never intended to be mislead into an agreement that could cost me loss of quality in my life or cost me my life under the worst of circumstances.

Be careful and tread lightly on people with nothing left to lose or you might end up fighting a badger with a bad attitude!

Best of the best to ya...
Dave Rice

That was the first email. Later in the week I sent another asking about my money being returned. Still no reply from the assholes.

Here is the other one...

fromFunking Dave
tomagicJackconfirm@magicjack.com
dateTue, Mar 16, 2010 at 8:07 AM
subjectRe: magicJack Order#: DT03929724 Confirmation
mailed-bygmail.com

hide details Mar 16 (2 days ago)

You still stole money from my account. When are you going to return it? I will be calling all State agencies to seek assistance in this if this matter is not handled promptly. My phone number is (XXX) XXX-XXX I recommend a service call because I am very serious about protecting myself in this matter and all emails are being saved, actually most of the reason they are being sent is to show that you have been given the option to fix this situation.

What you do from here on is your decision...

Better days...
David Rice.

Here is their cancellation email [JOKE!]

fromno-reply@magicjack.com
tofunkingdave@gmail.com
dateSat, Mar 13, 2010 at 1:00 AM
subjectmagicJack Order CANCELED
mailed-bymagicjack.com

hide details Mar 13 (5 days ago)

Images are not displayed.
Display images below - Always display images from no-reply@magicjack.com
Dear DAVID RICE,

Per your request, we have canceled your magicJack order. Reference Order Number: DT03929724. We are sorry to hear that you are no longer interested in our product. If at a later date you wish to place another order, we welcome your business.

        magicJack Order No.:  DT03929724
Reference ID: 18738993

- - - - - - - - - - ORDER CANCELATION NOTICE - - - - - - - - - -
- - - - - - - - - - - - - Order Summary - - - - - - - - - - - - -

Total magicJacks Ordered: 0 <--- LOL, they took $46.90 and an additional $1.00 for ZERO orders?

Order Subtotal: 39.95
Taxes: .00
Shipping: 6.95
-----------------------------
ORDER TOTAL: $46.90

- - - - - - - - - - Order Shipping Information - - - - - - - - - -

Customer Name: DAVID RICE
Address 1: [Edited out]
Address 2:
City, State, Zip: [Edited out]
Country: United States

Billing Phone#:
Shipping Phone#:

Thank you for your interest in magicJack.

Yours truly,
magicJack

Well as of March 18, 2010 at 10:42 Eastern time they received 16,519 sign-ups to their offer on the promo page [HERE]. I only get about a million hits a month on this blog. I think as of right now the count is 7,140,141 hits and that's just the enter values count. It doesn't count the visitors that follow this blog through email notifications or just jump around from post to post.

Here's lookin at ya MagicJerk, next is a very long email that I plan to send out to every government agency,State, Local & Federal, some comment columns in news media (magazines, newspapers) and a whole slew of other agencies acting as consumer watch dogs to warn others about people like you.


Other peoples posts:

  1. Magic Jack Reviews, Complaints and Compliments - You could get direct answers to your questions and complaints from Magic Jack and other companies ...
    www.measuredup.com/company/Magic-Jack-3309 - 105k - Cached
  2. Magic Jack complaints: Magic Jack reviews posted by visitors of pissed consumer. Magic Jack features, customer service and free phone call discussions.
    magic-jack.pissedconsumer.com - 86k - Cached
  3. I call the number and they told me my magic jack account was suspended. They told me abuse was too many phone calls that lasted too long were being ...
    magic-jack.pissedconsumer.com/ phone-calls-are-not-unlimit... - 82k - Cached
  4. Magic Jack Complaints
    Complete list of Magic Jack complaints. Scam, unauthorized charges, rip off, defective product, poor service.
    www.complaintsboard.com/bycompany/magic-jack-a41461.html
  5. Consumer complaints about Magicjack
    Karla of plymouth, PA March 7, 2010. I contacted there tech support on Feb 27,2010 after going through all there uninstalling, searching for things related to the magicjack and ...
    consumeraffairs.com/cell_phones/magicjack.html
  6. Magic Jack Complaints - Scam and cheating
    Magic Jack Complaints: Scam and cheating. Telecommunications ... Company information: Magic Jack United States www.magicjack.com I ordered this from a TV ad on 5/15/08 which stated ...
    www.complaintsboard.com/complaints/magic-jack-c72983.html
  7. Problems - What Do You Do? |Magic Jack VOIP Internet ...
    Have you had problems with Magic Jack? If so, how did you get it fixed...if you did?
    voip2u.org/having-problems-with-magic-jack
  8. MagicJack – Too good to be true? - SlashGear
    NOTE: Many people seems to have problem with MagicJack especially when it comes to customer services. I also finds it fishy and unethical for MagicJack’s reseller come in and
  9. IhateMagicjack.com - We Hate magicjack because ...
    We Hate magicjack because magicjack service SUCKS, magicjack Support SUCKS, and magicjack products SUCK! I used to think magicjack was pretty cool. Then I realized it was the ...
    ihatemagicjack.com/story.php
  10. Ripoff Report: Magic Jack WARNING DONT BUY Internet
    Magic Jack WARNING DONT BUY Internet ... Don't let them get away with it...scams, consumer complaints, and frauds reported.
    www.ripoffreport.com/Computer-Fraud/Magic-Jack/magic-jack-warning-dont-buy-in-4cgcb.htm
  11. Magic Jack Complaints - RIP OFF
    Magic Jack Complaints: RIP OFF. Consumer Electronics ... 4. (21 mins ago) ActualPrint FIRST CANADIANS, NOW AMERICANS ARE GETTING SCREWED BY ACTUAL PRINT AS IT IS A FRAUD COMPANY LOCATED ...
    www.complaintsboard.com/complaints/rip-off-c150428.html
  12. Magic Jack Complaints - BIG RIP OFF!!!
    Magic Jack Complaints: BIG RIP OFF!!!. Consumer Electronics
    www.complaintsboard.com/complaints/magic-jack-c163339.html
  13. Ripoff Report: Magic Jack Is A Ripoff Magic Jack ripped ...
    Magic Jack Is A Ripoff Magic Jack ripped me off & You will be next! PLEASE learn from my stupidity. West Palm Beach Florida
    www.ripoffreport.com/TV-Advertisements/Magic-Jack/magic-jack-is-a-ripoff-magic-j-zcfb8.htm
More to come later, after I first read some of these.

BTW Magic Jack. The proper expression is "Peace", not "Piece" dumbass.

Next time you guys want to take a piece then take a piece of this Assholes!

LOL, read these comments and then just laugh at me because judging from other peoples experiences I have been ripped off and aint nothin gonna change that.


1
3/14/2010 12:42 PM
Magic Jack - YMax Corp Good product, but READ their info!! no idea, Internet Author: , Missouri Communications & Networking : Magic Jack - YMax Corp Internet

2
3/10/2010 5:58 PM
MAGIC JACK - LivePerson Magic jack claims to only put a auth. hold on peoples accts. in reality they actually charge the amount, they dont wait the 30 days like they claim on the web site. Then i called my bank to get a poss Internet, Florida Author: marietta, Georgia Telephones : MAGIC JACK - LivePerson Florida

3
3/5/2010 6:52 AM
MAGIC JACK magic Jack this company provided major aggravation instead of a reliable phone service as advertissed Internet Author: Santa Fe, New Mexico Computers & Internet : MAGIC JACK Internet

4
3/4/2010 4:35 PM
Magic Jack The company removed $184 from my checking account for a $39 charge. Then there is no phone number or human being you can talk to, then they cut me off on line. Internet Author: Desert Hot Springs, California Electronics : Magic Jack Internet

5
2/24/2010 4:47 PM
MAGIC JACK PHONE SERVICE They turned my phone off and admitted it was their error. Its been over days and they still haven't restored my service. I have copies of the chat sessions Internet Author: Cocoa, Florida Unusual Rip-Off : MAGIC JACK PHONE SERVICE Internet

6
2/24/2010 12:42 PM
Magic Jack WARNING DONT BUY Internet *Consumer Suggestion...Reality Check, Please Author: Las Vegas, Nevada Computer Fraud : Magic Jack Internet

7
2/22/2010 5:06 PM
Magic Jack .com Not all is what people report Internet *REBUTTAL Owner of company...No Problems - REALLY? Author: West Chester, Pennsylvania Electronics : Magic Jack .com Internet

8
2/21/2010 6:24 PM
Magic Jack , YMax Corp Magic Jack is crapware! West Palm Beach Florida Author: Scarborough, Ontario Computers & Internet : Magic Jack - YMax Corp Florida

9
2/20/2010 10:42 PM
MAGIC JACK RIP OFF 32 seconds before calls are dropped, Internet Author: port charlotte, Florida Computers & Internet : MAGIC JACK Internet

10
10/21/2008 8:20 PM
Magic Jack WAS INSULTED AND HUNG UP ON Internet Author: mira loma, California Employees : Magic Jack Internet

11
6/9/2008 7:43 PM
Magic Jack - Trying To Get A Refund Is A Total Joke - LIES LIES LIES I was charged immediately - LIES West Palm Beach Florida Author: ringgold, Georgia ORGANIZED CRIME : Magic Jack Florida

12
2/10/2010 12:06 PM
MAGIC JACK unuseable telephone service Internet, Florida Author: Pewaukee, Wisconsin Computers & Internet : MAGIC JACK Florida

13
2/10/2010 11:45 AM
Magic Jack My family calls it "Magic Cr*p" Internet *UPDATE by author...Did you actually READ what I wrote or are you just looking for an argument? Author: Kennewick, Washington Electronics : Magic Jack Internet

14
2/4/2010 3:49 PM
MAGIC JACK RIP OFF billed my credit card immediately,wouldn't refund money,really slows down my computer,can't remove buggy magic jack software Internet Author: toledo, Ohio Electronics : MAGIC JACK RIP OFF Internet

15
2/2/2010 11:09 AM
MAGIC JACK PHONE SERVICE The advertisements don't tell you that they will assign a phone number of their choice. This includes an out of the area code, so it is a long distant phone call for your next door neighbor. They do o Internet Author: Titusville, Florida Computers & Internet : MAGIC JACK PHONE SERVICE Internet
Approximately 193 Reports Found
Showing 1 - 15 | Showing Page 1 of 13 <-- from Ripoff Reports Site, located {HERE}.

4 comments:

陽明山花季 said...

Never put both feet in your mouth at the same time, because then you will not have a leg to stand on.............................................

Funking Dave said...

Other ancient Chinese proverb...
It take many nails to build crib, but one screw to fill it.

Oh yea, an this one too...
Man who keep feet firmly on ground have trouble putting on pants.

Ken said...

Hi,

Gooday sir,I am looking for an assistance from you.I need to upgrade my account but unfortunately I lost my email address that contain all the necessary information about themagicjack i have all the information concerning magicjack .Kindly forwards all my the information magickjack to this new email address in other to be able to upgrade it (nurudeenk37@yahoo.com).My magicjack number:-6605308283.

I am waiting to hear from you soon.

Best regards,

Michael M said...

GET YOUR MONEY BACK from magic jack.... I got mine back in 2 days.. after 5 months dealing with the company.

contact:
BBB of Southeast Florida and the Caribbean
411 Beacon Circle, Suite 4
West Palm Beach, Fl 33407
Phone: 561-842-1918
Fax: 561-845-7234

they have thousands of complaints on:
Magic Jack LP
5700 Georgia Avenue
West Palm Beach, FL 33405
(561) 594-2140